Monday, May 23, 2011
Before purchasing on us PLEASE read this
1) We are
NOT responsible if the items fail to make it on time on a certain date you requested as majority of it depends on seller speed, weather upon shipping and custome checks .
2) If the seller goes MIA give us time to communicate with the seller . If not , we will try to work something out with you .
3) No bargainning for cheaper rates . We are really doing our best to keep the rates low >-< .
4) Dun keep
flooding our e-mails, handphones and inboxes .
5) All meet ups are subjected to Availability .
6) If you want to cancel a meetup, it must be done 1 hours before hand . Failure to do so will result in a $2 Penalty fee, same applies to us .
7) If your friend is ordering for you and payment was made under him/her , we will only entertain status request from th person .
8)Customers are to collect their items 7 days after they recieve a notification if not a penalty of 50 cents will be charged daily after 7 days .
9)Customers who are paying via meet up will have to pay an additional fee of $1.50 .
10)For collection of items, if you're not meeting Yuki at her area, there will be an additional fee of $1.50 as Yuki has to transport the items to either me or Cloud .
Failure to comply to any of the rules will result in you being blacklisted .
4:28 AM
We have never done this before and it is unfortunate that we have to do so . This is the first person we are black listing and hopefully the last . Only people who have broken the rules are black listed.
Person S arranged for meet up on 23/05 at 3pm . That day Yuki forgot to bring th wig so we informed her . She told us she needed the wig on 24/05 . Yes, it was Yuki's fault that she did not bring the wig however if you read our terms and conditions...
We are NOT responsible if the items fail to make it on time on a certain date you requested as majority of it depends on seller speed, weather upon shipping and custome checks .Also , she repeatedly SMS-ed me even though another rule states that:
Dun keep flooding our e-mails, handphones and inboxes . We will BITEif you go overboard . -noms-
We tried to arrange another timing with her but she kept saying tht she was busy tomorrow and needed the item tomorrow . For th timing part , on the meet up page it is stated that:
Meet up timings subjected availability .Yes, we might hav been wrong in terms of not delivering the item on time HOWEVER we informed her 5-6 hours before hand . Person S was to meet me for payment on a saturday last time , ard 5 mins before the meet up she told me she would be late whn I was already thr waiting .
When our other customers arrange for meet up and the timings are in appropriate, They will usually ask someone else to collect for thm .
Conclusion :
Shirayuki has offered to pay for this person's courrier services for same day courrier out of our own pocket . This will be the last time we do this . We urge all customers to read our terms and conditions before purchasing from us . Failure to compile will result the customer in being blacklisted . Thank you .
4:10 AM
Sunday, May 22, 2011
Dear customers:
A few things to address .
For all 3 of us our O lvl Chinese is on the Monday after this . So replies will be slower thn usual . We will be back to normal after that .
The collection for a new batch of items will begin coming Friday . Should your items be here we will SMS you .
Starting Friday, there will be some new charges .
Customers are to collect their items 7 days after they recieve a notification if not a penalty of 50 cents will be charged daily after 7 days .
Customers who are paying via meet up will have to pay an additional fee of $1.50 .
For collection of items, if you're not meeting Yuki at her area, there will be an additional fee of $1.50 as Yuki has to transport the items to either me or Cloud .
That's all, thank you (:
-Vinny ; ShirayukiShoppu
7:01 AM
Friday, May 6, 2011
Hi there everyone ~ Do read this (:
BANK TRANSFERS From now on, people who do bank transfers will be required to provide us with a picture of the reciept issued to them.
OVERSEASChina counterpart will be overseas till 17th May. Purchasing will still go on as someone will be at the warehouse to look after the things.
That's all, thnks (:
-Vinny
9:43 PM
Friday, April 29, 2011
Hi everyone it's Vinny from Shirayuki ~ Just a few matters to address.
Over the next 2 weeks we will be having our prelimary exams. We will take longer then usual to reply so please bear with us ~
We will be using a weekly order format from now on. We will be ordering every Sunday.
People who have paid for purchases in the previous 2 weeks, please reply us with ur order form , this is to ensure that I did not miss out on any orders . (Exams screwing my brains LOL)
Also do check out the blog for the May shipping dates ^^ .
The newest 2 batch thtat just arrived we will be sorting out next week. So collection will also begin next week. Thank you ~
-Vinny
1:56 AM
Tuesday, April 26, 2011
May dates are out 8D -rejoice- Before that, please note:
ALL OF SHIRAYUKI'S MEMBER'S ARE HAVING PRELIM EXAMS NOW, REPLIES WILL BE SLOWER THN USUAL SO PLEASE BEAR WITH US ♥And now, th dates 8D !
Shipping date: 26/04/11 Estimate collection date: 11/05/11 onwards
Shipping date: 10/05/11 Estimate collection date: 25/05/11 onwards
Shipping date: 24/05/11 Estimate collection date: 08/06/11 onwards
Shipping date: 14/06/11 Estimate collection date: 29/06/11 onwards
4:40 AM
Saturday, April 2, 2011
Dear customers, There are some issues we have to address .
1) E-mail for status PLEASE do not expect an immediet reply we don't get all our information immedietly and China side take time to compile data for us . Please refrain from tagging on our tag board . (Average waiting time for China side to compile a list is 5 days after shipping date . )
2) Purchase PLEASE stop asking us if your items have been purchased YES they are purchased . A growing number of customers are following this trend and everyone is asking on the tagboard =\ ...
3) March offers March offers have ended and April offers are coming soon, look forward to that !
4) Changes in our System Starting today onwards, our "warehouse" in Singapore will be at Yuki's house in SengKang . If you want to meet at places other then th area around SengKang PLEASE inform us 2 days before . Vinny will be in charged of payment via bank transfers .
Have a good day (:
-Vinny
3:25 AM